Account Manager

About the Company

Our client helps travel experts around the world host and manage group travel experiences.

From exploration trips in Italy to Yoga retreats in Bali, our client helps a wide range of topic experts host and manage unique group travel experiences around the world.

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Account Manager

As an Account Manager, you are responsible for onboarding sellers to use our platform to plan and sell travel experiences. This includes growing and managing sellers, leading campaign optimization, and making sure things run smoothly.

You work closely with Business Development, Trip Management, Social and Product teams. You will report to the Chief Revenue Officer.

Responsibilities:
• Prospect online and across social media platforms
• Sell to new customers by phone
• Establish and nurture Host relationships
• Ensure successful trip launches in partnership with the Trip Management team Coordinate with the Social team on the content calendar to align strategy Equip hosts with tools for marketing and selling trips
• Provide ongoing optimization and reporting
• Ensure high Host retention and renewal
• Work closely with the Business Development team to drive new Host acquisition Achieve and exceed quarterly quota in trip confirmations and renewal business Communicate customer needs with the Product team

Behaviors for Success:
• Develop a strategy for delving into your pipeline for efficiency
• Staying organized is key, never let a lead go cold
• Leverage Hubspot to automate outreach through 'sequences', stay organized with 'tasks'
• Attention to detail always, never repeat the same mistake twice
• High touch, sometimes it takes 9 touches to schedule a call
• Collaboration for the greater good, share with the team what's working and what isn't
• Take accountability and ownership of your pipeline, know your best leads and what stage they're in, always be working towards confirming trips Utilize proven tactics and test new for moving deals through the sales process efficiently and affectively
• Utilize urgency levers for optimal results, 'no' or 'not now' is one step closer to a 'yes'
• Always be optimizing processes- working with hosts, colleagues, selling trips, etc. Work closely with social to develop new tactics for acquiring hosts and confirming trips
• Don't know the answer, ask for help!
• Ideas for innovation, share it!

Traits:
• Results-driven
• Relationship-builder
• Self-starter
• Competitive
• Organized
• Creative
• Problem solver
• Confidence

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